One-Two-Go shuttle service to Chiang Mai
One-Two-Go Airlines is coming up with a new flight concept in the hope of gaining an edge over rival budget carriers by offering flexible boarding and better punctuality. The privately owned carrier will launch a new shuttle business model, which offers frequent service. It will also compensate customers for delays and extend ticket validity.
''The concept is like taking a shuttle bus that gets off regularly with no fuss,'' explained One-Two-Go chief executive Udom Tantiprasongchai, referring to the new service. The airline will launch shuttle service between Bangkok and Chiang Mai on Nov 22, offering the highest frequency of any airline operating on the route.
One-Two-Go would offer nine flights a day on the route, up from three currently, or roughly one flight every 90 minutes, with the first flight departing at 7 am and the last at 8 pm.
The airline would use the US-made MD-80 series jets jets, each capable of seating 172 passengers.
Such a high frequency allows last-minute purchase of tickets, and allows customers to change flights with minimum advanced notification and without risk of having tickets voided or subject to penalty charges. The ticket come in the form of prepaid card and are valid for one month.
Confident about its on-time performance, One-Two-Go will offer a 50% discount for the next purchase of a ticket if a flight is delayed more than two hours.
Current regulations by the Department of Civil Aviation require airlines to compensate passengers if flights are delayed by more than three hours.
Mr Udom said his airline could offer such punctuality guarantees because it is under-utilising its fleet of seven MD-80s. The airline operates them for an average of eight to nine hours a day, compared to more than 12 hours a day by competing LCCs. As part of the promotion of the ''Chiang Mai Shuttle,'' the airline is offering a 200-baht discount for round-trip tickets.
Of the Chiang Mai Shuttle proves successful, One-Two-Go may introduce the model for other high-traffic routes such as Bangkok-Phuket.
''The concept is like taking a shuttle bus that gets off regularly with no fuss,'' explained One-Two-Go chief executive Udom Tantiprasongchai, referring to the new service. The airline will launch shuttle service between Bangkok and Chiang Mai on Nov 22, offering the highest frequency of any airline operating on the route.
One-Two-Go would offer nine flights a day on the route, up from three currently, or roughly one flight every 90 minutes, with the first flight departing at 7 am and the last at 8 pm.
The airline would use the US-made MD-80 series jets jets, each capable of seating 172 passengers.
Such a high frequency allows last-minute purchase of tickets, and allows customers to change flights with minimum advanced notification and without risk of having tickets voided or subject to penalty charges. The ticket come in the form of prepaid card and are valid for one month.
Confident about its on-time performance, One-Two-Go will offer a 50% discount for the next purchase of a ticket if a flight is delayed more than two hours.
Current regulations by the Department of Civil Aviation require airlines to compensate passengers if flights are delayed by more than three hours.
Mr Udom said his airline could offer such punctuality guarantees because it is under-utilising its fleet of seven MD-80s. The airline operates them for an average of eight to nine hours a day, compared to more than 12 hours a day by competing LCCs. As part of the promotion of the ''Chiang Mai Shuttle,'' the airline is offering a 200-baht discount for round-trip tickets.
Of the Chiang Mai Shuttle proves successful, One-Two-Go may introduce the model for other high-traffic routes such as Bangkok-Phuket.
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